Hosting and domain
Your website lives on Blinq’s infrastructure. If we manage your domain, we cover its renewal up to 80,000 COP a year, the cost of a .com or .com.co.
Annual plan and monthly care plan
Your website, cared for all year.
The first year of the plan is included with your website: we host it, monitor it, keep backups and make minor updates. If you also want us to improve it every month, add the monthly care plan. If something breaks, one company answers for all of it.
- Hosting and SSL
- Backups and monitoring
- Monthly improvements, optional
01 What's included
Everything your website needs to keep working.
The first four are the annual plan for all our websites: the first year is included, and from the second year on it renews annually. Improvements and the report come with the monthly care plan, which is optional.
SSL certificate
The browser padlock always on, so no one sees “Not secure” when they visit your site.
Backups and monitoring
We keep copies of your site and watch over it. If something goes down, we find out and fix it.
AI assistant up and running
We run your website's assistant with its monthly conversation allowance. With the care plan, we also fine-tune it using the questions people actually ask.
Improvements every month · monthly
Changes to copy, images, offers and calls to action, agreed with you based on what the data shows.
Results report · monthly
Every month we tell you how your website did and what we changed, in plain language.
02 How it works
One plan a year, with clear rules.
The conditions are written in our terms, not in fine print. Here is the summary.
Read section 10 of the terms- Paid once a year
The first year is included in the setup. From the second year on, it's billed once a year, counted from launch.
- Care plan, if you want it
Improvements every month with a 3-month minimum, which is what it takes to measure and adjust. After that it continues month to month, with no new commitments.
- You can leave
Give us written notice at least 30 days before the plan expires. The monthly care plan ends with 30 days' notice.
- You take what is yours
Once your account is settled, within 10 business days we hand over the site files, your leads and your copy and images, and we transfer the domain if it is in our name.
03 What’s covered
What the plan includes and what's quoted separately.
If you are not sure where a request falls, write to us anyway and we will tell you before doing anything.
Included in the plan
- Something stopped workingA form that does not arrive, a broken link, a page that will not load.
- Copy and image changesA price, your hours, a new photo: we make them for you as minor updates.
- Assistant tweaksNew answers and questions it couldn't answer yet, with the monthly care plan.
- Domain, SSL and backupsRenewals and backups without you having to keep track.
New work
- A new section or pageQuoted in writing and added to your site.
- A new featureA quote builder, a client area, online booking or a dashboard so you can publish yourself.
- A new integrationConnecting your website to a system it did not use before.
- A redesignChanging the structure or style of the whole site.
Already a client and need help? Request support here
04 Software and platforms
For bigger projects, maintenance is designed to fit.
Looking after a website is not the same as running a platform with users, payments or integrations. That is why, for custom software and platforms, maintenance is defined in each proposal based on what needs to be run.
See custom softwareAs a starting point, an annual license
- Hosting, domain and SSL certificate.
- Backups and monitoring.
- Security updates.
- Minor adjustments.
It renews every 12 months from launch. Anything else your project needs, like user support or more capacity, is written into the proposal.
05 Questions
Questions about website maintenance.
Your current website was not built by Blinq and it is failing? See how website rescue works, or write to us and we will reply the same business day.
Ask on WhatsAppWhat does website maintenance include?
For Blinq websites, maintenance is the annual plan: hosting on our infrastructure, the domain, SSL certificate, backups, monitoring, minor updates and the AI assistant with its conversation allowance. The first year is included in the setup. The optional monthly care plan adds improvements every month and a results report.
Why does the monthly care plan have a 3-month minimum?
Because the first months are what turn a launch into results: we measure how real visitors behave, adjust copy and calls to action, fine-tune the assistant with the questions people actually ask and fix what only shows up with use. After that minimum, it continues month to month, with no new minimums.
What happens if I want to end the plan or the care plan?
For the annual plan, give us written notice at least 30 days before it expires; for the monthly care plan, 30 days in advance. With everything paid up, within the next 10 business days we hand over the site files, an export of the contacts you received and your copy and images, and if the domain is in our name we handle the transfer. We coordinate the switch with your new provider so the site doesn't go offline.
Can you maintain a website Blinq did not build?
Not on its current hosting: Blinq only answers for what it hosts on its own infrastructure, because on a server we do not manage we cannot guarantee speed, security or backups. If your current website needs help, the way forward is to rescue it: we rebuild it, migrate it and maintain it from there.
Is a copy change maintenance or new work?
Minor updates to copy, images and offers are part of the plan. A new section, a new feature, a redesign or a new integration is new work: we quote it in writing before we do it.
Can I edit my website myself?
We make small changes to copy, images and offers for you as part of the plan, so you do not have to learn any tool. If you publish often, like a blog, news or a catalog, your website can include an admin dashboard so you can do it yourself; you request it in the proposal, as in the Punto de Encuentro case.
What about maintenance for custom software or a platform?
It depends on the project, because running a website is not the same as running a platform with users, payments or integrations. It is defined in each proposal. As a base, custom software comes with an annual license that covers hosting, domain, SSL, backups, monitoring, security updates and minor adjustments.
How much does maintenance cost?
From the second year on, the annual plan renews once a year; the first year is included in the price of your website. A site with a database may need a larger plan. The monthly care plan is quoted separately, based on what your website has, and comes in writing after the free assessment.
Who looks after your website today?
We review your website at no cost and tell you what it needs to keep working and selling.
15+ live projects · see case studies
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