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Privacy Policy

Last updated and effective: October 26, 2026

1. Data Controller

Blinq (Blinq Oficial, "we" or "us") is the controller of the personal data collected through this website (blinqoficial.com), its artificial intelligence assistant and our contact channels, under Colombian Law 1581 of 2012 and Decree 1377 of 2013.

The controller's full identification details — name or business name, ID number and address — are provided to anyone who requests them through these channels and appear in every quote. Inquiries and complaints about personal data are handled by the Blinq team at blinqoficialcontact@gmail.com (section 5).

2. Data Collected

We collect the following personal data when you contact us through our web form, the artificial intelligence assistant or any other channel:

  • Full name
  • Email address
  • Phone number / WhatsApp
  • Type of business, current website, main goal, revenue range and plan of interest
  • Description of the project or message and, if you take it, the result of the online assessment

Our services are aimed at businesses and adults: we do not knowingly collect data from minors under 18.

2.1. Payment Data

When you make a payment through our site:

  • P2P payments (Nequi, DaviPlata, BRE-B): Sending the payment receipt via WhatsApp is MANDATORY to activate the service.
  • Cryptocurrency payments (USDT): We only record the transaction hash you send as proof of payment. We do not collect data about your wallet.

We also collect technical data automatically: IP address, browser type, operating system, pages visited and time on site.

2.2. Artificial intelligence assistant

The site's assistant runs on Claude, an artificial intelligence model by Anthropic. Your messages reach Anthropic through a technical intermediary — OpenRouter, or the artificial intelligence gateway of Netlify, our hosting provider — which only passes them on to get the answer. All three are based in the United States. This is how your data is handled:

  • Each message you write is sent to Anthropic, through that intermediary, to generate the answer. That's why we ask you not to share sensitive data in the chat, such as health information, ID numbers or bank details.
  • While you browse, the conversation is stored in your browser and deleted when you close the tab or press "New conversation".
  • We do not store the conversation in our systems, unless you choose to share your contact details so we can get in touch. In that case we store, along with your request, your name, your WhatsApp or email, what you tell us about your business, a summary and the transcript of the conversation.
  • The assistant does not store your IP address. To control its use we only count how many messages are sent per day, without identifying anyone.
  • The assistant's answers may contain errors. Anything we agree with you is confirmed in writing in the proposal.

3. Purpose of Processing

Your data will be used exclusively to:

  • Respond to inquiries and requests for information, including through the artificial intelligence assistant, and book the free assessment when you ask us to.
  • Prepare personalized proposals for your project.
  • Process payments for contracted services through the enabled methods.
  • Send sales communications related to our services (newsletters, offers, updates) — only if you give your explicit consent.
  • Improve our website and the user experience.
  • Comply with applicable legal and tax obligations.

4. Authorization

We process your data with your prior, express and informed authorization, which you give us:

  • By submitting the form and checking the acceptance box.
  • By sharing your contact details in the artificial intelligence assistant, which shows you the privacy notice before you do so.
  • By writing to us on WhatsApp or by email (section 8.1).

We also process data when a legal obligation requires it. Analytics and marketing cookies are only activated with your consent (section 9).

5. Data Subject Rights (Habeas Data)

Under Law 1581 of 2012, you have the right to:

  • Know, update and correct your personal data.
  • Request proof of the authorization you gave us.
  • Be informed, upon request, about how we have used your data.
  • Revoke the authorization and request the deletion of your data, except when there is a legal or contractual duty to keep it.
  • Access your personal data free of charge.
  • File complaints with the Superintendencia de Industria y Comercio (SIC), Colombia's data protection authority, once the inquiry or complaint process with us has been exhausted.

How to exercise them: write to us at blinqoficialcontact@gmail.com with the subject "Habeas Data", your name, how you want to receive the answer and what you are requesting.

  • Inquiries (finding out what data we hold and how we use it): we respond within a maximum of 10 business days from receipt. If that's not possible, we let you know why and respond within the following 5 business days.
  • Complaints (correcting, updating, deleting or revoking): we respond within a maximum of 15 business days from the day after receipt. If that's not possible, we let you know why and respond within the following 8 business days. If the complaint is missing information, we ask for it within the following 5 days; if 2 months pass without you sending it, we consider the complaint withdrawn.

6. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encrypted HTTPS connection across the entire site.
  • 256-bit SSL encryption on all transactions.
  • Secure storage with certified providers.
  • Access restricted to authorized personnel.

7. Data Retention

Your data will be kept for as long as there is an active business relationship or for the time needed to fulfill the purposes described. Once the purpose is fulfilled, the data will be securely deleted unless a legal obligation requires keeping it.

Assistant conversations stored with a request are kept while we handle it and for the duration of the business relationship; you can request their deletion at any time (section 5). Our database will remain in effect for as long as Blinq carries on its business.

8. Data Transfers

We do not sell or assign personal data to third parties. We only share data with:

  • Essential service providers (hosting, database, email) under confidentiality agreements. These providers operate outside Colombia; see section 8.3.
  • Artificial intelligence tools we use to prepare sales proposals, under the terms of section 8.3.
  • The provider of the site's artificial intelligence assistant (Anthropic) and the technical intermediary through which messages reach it (OpenRouter or Netlify), under the terms of sections 2.2 and 8.3.
  • Legal authorities when required by law.

8.1. Handling of Inquiries

Inquiries and meetings are arranged directly via WhatsApp or Email. By contacting us through either of these channels, you agree that Blinq may use your contact information (name, email, phone number) solely to manage and follow up on your service request.

8.2. Payment Processing

To process payments for our services, we use the following providers and methods:

  • Nequi / DaviPlata / BRE-B key — Direct P2P transfers. These payments are made directly on each provider's platform. Sending the payment receipt via WhatsApp is MANDATORY to activate the contracted service.
  • Cryptocurrency (USDT TRC-20) — Stablecoin payments. Transactions are made on the TRON blockchain network. Blinq only records the transaction hash provided by the client as proof of payment. We do not store clients' wallet addresses.

All payment receipts sent via WhatsApp are treated confidentially and used solely to verify and record the corresponding transaction. Their reading with artificial intelligence, and its limits, are described in section 8.3.

8.3. International data transfers

The infrastructure we operate on is not in Colombia. It's important that you know this before sending us any data:

  • Hosting and database — The website and the database where forms are stored run on Netlify, a provider based in the United States.
  • Email and spreadsheets — The contact email and the spreadsheets where we log requests are Google services, also based in the United States.
  • Artificial intelligence — To prepare quotes and proposals we may analyze, with artificial intelligence tools, the notes and documents from the meetings we hold with you. These providers also operate outside Colombia.
  • Site assistant — The messages you write in the assistant are processed by Anthropic to generate the answers, and reach it through OpenRouter or Netlify. All three are based in the United States (section 2.2).
  • Payment receipts — To record your payments faster, an artificial intelligence tool may read the image of the receipt you send us. Only the amount, date, payment method, reference and the names of the payer and payee are taken from it; of account numbers, only the last 4 digits. The image is not stored in that tool: only that summary goes into our records. For this we only use providers configured not to retain the data they process, which operate outside Colombia.

By sending us a form, writing to us or hiring our services, you expressly authorize your data to be transferred and stored outside Colombia for the purposes described in section 3. We cannot provide the service without that authorization, because all our infrastructure operates abroad.

What we don't do: we don't sell your data; we don't authorize our artificial intelligence providers to use your information to train their models; and we never send identity documents (national ID, tax ID, passport or others) to those tools, not even to transcribe them. From payment receipts, only what is indicated above is extracted.

If you'd rather the information from our meetings or your payment receipts not go through artificial intelligence tools, write to us at blinqoficialcontact@gmail.com and we'll process them by hand. Your request does not affect the contracted service. And if you don't want your messages to go through the assistant, write to us on WhatsApp or by email instead of using it.

9. Cookie Policy

This website uses cookies to improve the user experience. Cookies are small text files stored on your device when you visit our site.

Types of cookies used:

  • Essential cookies and storage: required for the site to work: your approximate region based on your connection (blinq_region and blinq_country, 30 days), to show you the right contact channel — WhatsApp or form —; the language you choose in the footer selector (blinq_lang, one year); your cookie decision; light or dark mode and, while the tab is open, the conversation with the assistant. They cannot be disabled.
  • Analytics cookies: They help us understand how users interact with the site (Google Analytics). They are only activated with your consent.
  • Marketing cookies: They allow ads to be personalized (Meta Pixel). They are only activated with your consent.

Managing cookies:

When you visit our site, you'll be shown a banner to accept or decline non-essential cookies. You can also set your browser to block them. Keep in mind that disabling certain cookies may affect the site's functionality.

10. Changes

We reserve the right to update this Privacy Policy. The date of the last update will be shown at the top of the document. We recommend reviewing it periodically.

This policy is also published in English as a courtesy translation. If there are any differences between the two versions, the Spanish version prevails.

11. Contact

For any questions about this policy or the processing of your data:

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