Websites: monthly care plan
Hosting, the domain when Blinq manages it, an SSL certificate, backups and monitoring, the AI assistant running within its conversation allowance, agreed monthly improvements and a results report.
- Home
- Support
Client support
Support for your site, no runaround.
If you already work with Blinq, this is where you ask for help: something broken, a change, your domain or your billing. Write to us with the details on the list and we will take it from there.
- Email
soporte@blinqoficial.com
- Who it is for
Clients with an active monthly care plan or annual license.
- What to include
Your domain, what is happening and, if you can, a screenshot.
01 What is covered
What support covers and what counts as new work.
What each service includes is in section 10 of the Terms and conditions. Here is the summary.
Custom software: annual license
Hosting, domain, SSL certificate, backups, monitoring, security updates and minor adjustments.
New work
A new section or feature, a redesign or a new integration. It is quoted in writing: write to info@blinqoficial.com. If you are not sure where your request falls, write to us anyway and we will tell you.
02 How to ask for support
Choose the type of request.
Each button opens your email with the subject and the list of details already written. If it does not open, copy the address and write to us from wherever you prefer.
Bug or something broken
A page that will not open, a form that does not arrive, a broken link or something that stopped working.
Write to supportChange request
A text, an image or a link you want to change, within what your service covers.
Write to supportDomain, hosting or license
Your domain, hosting, license renewal or the handover when the service ends.
Write to supportBilling
A question about a quote, a payment or an invoice.
Write to support03 What to include
With these details, your request moves faster.
The clearer the request, the fewer questions we have to ask before starting.
- Your site's domain, for example yourbusiness.com
- The exact page or section, with its address (URL)
- What you expected to happen and what happens instead
- How to repeat it, step by step, and on which device and browser
- Screenshots or a short video
- If you are asking for a change: the new text or files and the date you need them
- If it is about billing: the quote or invoice number
Who can ask for support?
Clients with an active monthly care plan or annual license. If you are not a client yet and want a quote for a project, write to info@blinqoficial.com or book the free assessment.
How long does a reply take?
We do not set a deadline on this page. Each request is reviewed with the details you send and, once it is clear, we tell you how and when we will resolve it. The more information you include, the less back and forth.
Is a text or image change support or new work?
Text and offer adjustments are part of the agreed monthly improvements on websites and of the minor adjustments on custom software. A new section, a redesign or a new integration is new work: it is quoted in writing at info@blinqoficial.com.
What do I do if my site will not open?
Write to us at soporte@blinqoficial.com with the domain and, if you can, a screenshot of what you see. Hosting monitoring is part of the service.
How do I change my domain, renew my license or end the service?
Write to us with the category “Domain, hosting or license”. To end the service, notice goes in writing at least 30 calendar days in advance, as section 10 of the Terms and conditions says.
Do you not have your Blinq site yet?
We review your business and tell you what you need. Free and no commitment.